About this role
Customer Care Lead Consultant at Navan. Location: Bengaluru, Karnataka, India. Role: prioritize inquiries, resolve escalations, review systems Requirements: 9+ years in TMC/BT consulting; 5+ years GDS (Sabre, Amadeus, Galileo) to advanced level; Sabre 4 native; IATA accreditation; strong customer service and problem-solving skills; proficient in Gmail, Zendesk, Slack, Salesforce; flexible with non-traditional shifts. Category: Customer Service Seniority: Senior Level Tools: Gmail, Zendesk, Slack, Salesforce Certifications: iata accreditation Commitment: Full Time Workplace: Hybrid Languages: English