About this role
Technical Support Team Lead, Pressable at Automattic Careers. Location: North America or South America. Role: managing team, coaching engineers, resolving escalations Requirements: Experience leading technical support teams, deep WordPress and hosting knowledge, coaching and performance management, metrics/SLAs tracking, customer escalation handling, cross-functional collaboration, and experience leveraging AI preferred. Category: Customer Service Seniority: Mid Level Tools: WordPress, WooCommerce, Jetpack, GitHub, MyGreenhouse, AI Commitment: Full Time Workplace: Hybrid Languages: English