About this role
Global Service Desk Team Lead at Lvs1. Location: Calgary or Toronto or Edmonton or Vancouver. Role: leading teams, monitoring KPIs, coaching staff Requirements: 3+ years team lead experience, 5+ years IT support experience, strong leadership and customer-focus, experience with KPIs/SLAs, service improvement, business continuity, documentation, and coaching; ITIL certification preferred. Category: Information Technology Seniority: Senior Level Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English