About this role
Service Channel Lead - Contact Center at VodafoneZiggo. Location: Utrecht, Utrecht, Netherlands. Role: developing strategy, analyzing data, advising stakeholders Requirements: Strategic experience in customer service and channel strategy, data-driven decision making, stakeholder management, strong Dutch and English communication, and expertise with digital/omnichannel service and customer experience trends. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: Dutch, English