About this role
Operations - Store Support Team Lead at Roundroom. Location: Fishers, Indiana, United States. Role: Manage incidents, Escalate issues, Coach team Requirements: Lead Store Support team, manage KPIs and SLAs, ITIL alignment, incident and service delivery, and customer-focused operations. Category: Business Operations Seniority: Mid Level Tools: ITIL, ITSM, Ticketing systems Commitment: Full Time Workplace: Onsite Languages: English