About this role
Customer Experience Team Lead at Deliverect. Location: Mexico City, Mexico City, Mexico. Role: leading team, resolving escalations, optimizing workflows Requirements: 2+ years in a technical support team lead or comparable leadership role; SaaS and restaurant software knowledge; hands-on experience with Grafana, Bruno/Postman, BigQuery, and Looker; entry-level Python certification or equivalent; English fluency. Category: Customer Service Seniority: Entry Level Tools: Grafana, Bruno, Postman, BigQuery, Looker, Python Certifications: python Commitment: Full Time Workplace: Hybrid Languages: English