About this role
Customer Experience Team Lead at Ukio. Location: Barcelona, Catalonia, Spain. Role: oversee team, monitor KPIs, lead MBRs Requirements: 4+ years in performance management or operational leadership in customer-focused/hospitality; proven experience leading internal and outsourced teams; vendor management with SLAs and contract negotiations; strong analytical and communication skills; fluent in English and Spanish. Category: Business Operations Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English, Spanish, df, tq