About this role
Customer Excellence & Readiness Lead at Webtravelgroup. Location: Targu Mures, Mureș, Romania. Role: driving readiness, managing performance, closing gaps Requirements: Proven experience leading customer-facing operational teams, running customer insight programmes (NPS/CSAT), building onboarding/readiness frameworks, strong stakeholder management and data-driven performance management. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English