About this role
Customer Care Lead at Zeissgroup. Location: Pune, Maharashtra, India. Role: Document escalations, Coordinate with teams, Manage orders Requirements: 8-10 years of customer care/operations experience; ERP and MS Office proficiency; English, Hindi, and Marathi languages; CRM/ERP and order management familiarity; data reporting and stakeholder communication. Category: Customer Service Seniority: Senior Level Tools: ERP, MS Excel, CRM, Order Management Systems Commitment: Full Time Workplace: Onsite Languages: English, Hindi, Marathi