About this role
Automotive Service BDC Team Leader at Holler Hyundai/Genesis North Orlando. Location: Winter Park, Florida, United States. Role: Lead onboarding, Coach agents, Monitor quality Requirements: Lead onboarding, training, and QA for Service BDC agents; manage CRM/DMS; coach performance; ensure KPI targets; supervise team. Category: Business Operations Seniority: Mid Level Tools: CRM, DMS, Call monitoring tools Commitment: Full Time Workplace: Onsite Languages: English