About this role
Customer Service Team Lead at AlgaeCal. Location: Vancouver, British Columbia, Canada. Role: Lead team, Coach agents, Improve CSAT Requirements: 5+ years in Customer Service; 2+ years in customer service management; strong CRM/Contact Center knowledge (eg Talkdesk); proven coaching; CSAT, conversion, AOV improvement; leadership with empathy; ability to attract and retain top talent. Category: Customer Service Seniority: Mid Level Tools: CRM, Talkdesk, Contact Center, CSAT, conversion optimization, AOV optimization Commitment: Full Time Workplace: Remote Languages: English