About this role
Customer Service Team Lead at AlgaeCal. Location: Toronto, Ontario, Canada. Role: lead team, coach agents, drive CSAT Requirements: Lead customer service team; 5+ years CS experience; 2+ years CS management; CRM knowledge; coaching; CSAT and sales metrics. Category: Customer Service Seniority: Mid Level Tools: CRM, Talkdesk, Customer Relationship Management Commitment: Full Time Workplace: Remote Languages: English