About this role
Customer Experience Team Lead at Runna (acquired by Strava). Location: Denver, Colorado, United States. Role: Lead team, Monitor metrics, Improve processes Requirements: 3+ years leading CX/support teams; data-driven; strong communication and coaching skills; capable of scaling operations. Category: Customer Service Seniority: Senior Level Tools: Intercom, Slack, Notion, Jira, Google Workspace, CRM systems Commitment: Full Time Workplace: Hybrid Languages: English