About this role
Preferred Customer Service Lead at UPS (Marken). Location: Mexico. Role: handling complaints, processing correspondence, reporting issues Requirements: Handling escalated customer complaints across phone, email, fax, and mail; building complaint profiles in customer databases; coordinating with internal departments and senior management; processing legal correspondence; strong oral diplomacy and communication skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English