About this role
BPO Team Lead at NTT DATA Services. Location: Quezon City, Metro Manila, Philippines. Role: monitoring performance, coaching agents, managing schedules Requirements: Bachelor's preferred; 2+ years BPO experience (financial accounts preferred), 1+ year supervisory experience, knowledge of financial services (KYC/AML, data privacy), MS Office and CRM proficiency, strong communication and coaching skills. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, CRM Commitment: Full Time Workplace: Onsite Languages: English