About this role
Automotive Service BDC Team Leader at Mazda Lakeland. Location: Winter Park, Florida, United States. Role: Lead onboarding, Coach agents, Monitor quality Requirements: Lead and train Service BDC agents, manage CRM/DMS, ensure quality, and drive appointment metrics; bilingual is a plus. Category: Business Operations Seniority: Mid Level Tools: CRM, QA tools, Call monitoring software Commitment: Full Time Workplace: Onsite Languages: English, Spanish