About this role
Quality Lead, Consumer Support at Versant. Location: Orlando, Florida, United States. Role: analyzing results, conducting audits, reporting metrics Requirements: Experience analyzing QA results, surveys, and customer feedback; performing quality audits; conducting close-the-loop customer interactions; reporting QA metrics; familiarity with Salesforce and QA/survey systems; training or coaching experience preferred. Category: Customer Service Seniority: Entry Level Tools: Salesforce Commitment: Full Time Workplace: Hybrid Languages: English