About this role
Contact Center Manager at Sacramento Credit Union. Location: Sacramento, California, United States. Role: overseeing operations, mentoring staff, analyzing metrics Requirements: Lead contact center operations, hire/train/coach staff, analyze performance metrics, ensure regulatory compliance, and support sales/service within a credit union. High school diploma/GED and credit-union contact center experience required; Microsoft Word/Excel/PowerPoint and MeridianLink familiarity preferred; NMLS registration required for MLO activities. Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MeridianLink, NMLS Registry Certifications: nmls Commitment: Full Time Workplace: Onsite Languages: English