About this role
Help Desk Lead at BlueWater Federal Solutions. Location: Montgomery, Alabama, United States. Role: Manage desk, Triage tickets, Coordinate escalations Requirements: 7+ years in Help Desk management; active Secret clearance; ITSM/ticketing; incident management; agile sustainment; ITIL Foundation and Security+ preferred. Category: Information Technology Seniority: Senior Level Tools: ITSM, Ticketing Systems, Incident Management, Agile Certifications: itil foundation, security+ Commitment: Full Time Workplace: Onsite Languages: English