About this role
CX Retention & Renewals Lead, EZLynx at Applied Systems India Pvt Ltd.. Location: Bengaluru, Karnataka, India. Role: engaging customers, preventing churn, coaching specialists Requirements: 6-7 years in customer success/operations/retention, 1-2 years people management, outbound/voice experience (US customers), CRM familiarity (Salesforce, Zendesk, Freshdesk), comfortable with data and cross-functional coordination. Category: Customer Service Seniority: Senior Level Tools: EZLynx, Salesforce, Zendesk, Freshdesk Commitment: Full Time Workplace: Hybrid Languages: English