About this role
Customer Advocacy Lead - Executive Office Escalations at Firstam. Location: Fort Mill, South Carolina, United States. Role: escalating cases, coordinating with legal, monitoring channels Requirements: 8+ years in mortgage servicing and in related areas (advocacy, escalations, complaints), strong CFPB Reg X knowledge, analytical, written communication, and cross-functional collaboration. Category: Business Operations Seniority: Senior Level Commitment: Full Time Workplace: Remote Languages: English