About this role
Customer Experience Team Leader at Nawy Real Estate. Location: Cairo, Cairo, Egypt. Role: Supervise team, Coach agents, Handle escalations Requirements: 3-5 years in customer service/operations; 1+ year in team lead; strong Arabic/English; CRM/ticketing tools; Google/Office suite; report building. Category: Customer Service Seniority: Mid Level Tools: Salesforce, Zendesk, Google Sheets, Google Workspace, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English