About this role
Senior Technical Support Lead at Theaccessgroup. Location: Kuala Lumpur, Kuala Lumpur, Malaysia. Role: delivering support, managing escalations, coaching team Requirements: Proven experience in technical customer support, leading escalations, KCS knowledge‑base creation, troubleshooting, KPI analysis, and coaching or training support staff. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English