About this role
Team Lead – Customer Support at MyOperator. Location: Noida, Uttar Pradesh, India. Role: lead team, oversee operations, improve CSAT Requirements: 3-6 years in Customer Support; 1-2 years leading a team; experience with B2B SaaS; hands-on with Freshdesk, Zendesk, Zoho Desk; CRM tools like Salesforce, HubSpot, Zoho CRM; API, webhooks, CPaaS, WhatsApp Business API, IVR/call routing. Category: Customer Service Seniority: Mid Level Tools: Freshdesk, Zendesk, Zoho Desk, Salesforce, HubSpot, Zoho CRM, REST API, Webhook, WhatsApp Business API, CPaaS, IVR Commitment: Full Time Workplace: Onsite Languages: English