About this role
Customer Journey Lead, Customer Experience at Ingrammicro. Location: Sofia, Sofia City, Bulgaria. Role: Own journeys, Map touchpoints, Identify friction Requirements: 7+ years in customer experience, service design, product operations, consulting, or operational excellence; experience leading journey transformation; strong stakeholder management; enterprise SaaS/platform experience preferred. Category: Product Management Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English