About this role
Service Assurance Lead at Uobgroup. Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam. Role: Lead reengineering, Monitor complaints, Define governance Requirements: Minimum 5-8 years in banking operations, customer experience, or service assurance; strong knowledge of retail banking products, processes, and regulatory requirements; proficient in data analysis, complaint management, and process mapping; excellent communication and stakeholder management. Category: Business Operations Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English