About this role
Technical Service Operations Lead (TSO Lead), Baku at Xsolla. Location: Baku, Azerbaijan, Azerbaijan. Role: Coordinate incidents, Communicate updates, Lead PIRs Requirements: Lead incident management and operations; ITIL knowledge; observability; strong communication; experience in high-availability environments (payments, e-commerce, SaaS, or gaming). Category: Information Technology Seniority: Senior Level Tools: Datadog, Grafana, Splunk, New Relic, PagerDuty, OpsGenie, Jira Service Management, Jira, Slack, Confluence Commitment: Full Time Workplace: Remote Languages: English