About this role
Assistant Director, Client Care at LaunchPad Home Group. Location: Phoenix, Arizona, United States. Role: Lead Supervisors, Drive KPI performance, Collaborate cross-functionally Requirements: 7–10 years in contact center or home services leadership; KPI-driven strategies; experience leading managers; strong stakeholder collaboration Category: Business Operations Seniority: Mid Level Tools: CRM, Call center software, Workforce management tools Commitment: Full Time Workplace: Remote Languages: English