About this role
Team Lead, Technical Support at NICE. Location: London, England, United Kingdom. Role: own cases, resolve issues, mentor teammates Requirements: 7+ years in technical customer service; extensive SaaS/telecoms, networking, APIs, databases; strong communication; able to lead; on-call flexibility. Category: Information Technology Seniority: Senior Level Tools: SaaS, Networking, VOIP, SIP, APIs, Scripting, TCP/IP, HTTP, HTTPS, SFTP, Load Balancers, Proxies, Firewalls, MSSQL, Oracle, MySQL Commitment: Full Time Workplace: Remote Languages: English