About this role
Customer Service Experience Team Lead (m/f) at Henkel. Location: Budapest or Budapest. Role: Lead team, Monitor KPIs, Train staff Requirements: Bachelor’s degree in Business Administration or related field; 5 years in customer service/order management, including 2 years in leadership; fluent English and Hungarian; strong analytical and stakeholder management; ERP (SAP) and cloud service tools experience Category: Customer Service Seniority: Mid Level Tools: SAP, Service Cloud, Excel, Power BI Commitment: Full Time Workplace: Hybrid Languages: English, Hungarian