About this role
SUPERVISOR CUSTOMER SERVICE B2C - Call Center at Despegar. Location: Cancún, Quintana Roo, Mexico. Role: Monitor KPIs, Provide coaching, Supervise team Requirements: Lead customer service teams; 2-3 years in supervision; CRM tools (Salesforce, Zendesk); strong metrics analytics; team coaching. Category: Customer Service Seniority: Mid Level Tools: Salesforce, Zendesk Commitment: Full Time Workplace: Onsite Languages: English, Spanish