About this role
Helpdesk Manager at design Data, Inc.. Location: Washington or United States or Canada. Role: managing helpdesk, leading team, overseeing operations Requirements: Manage helpdesk staff and operations, ensure SLAs, oversee onboarding/offboarding and asset management, lead a team of 4, 4+ years IT experience, bachelor's degree preferred, CompTIA Project+ within 9 months, Microsoft and Google software proficiency. Category: Information Technology Seniority: Mid Level Tools: Active Directory, Google Workspace, Microsoft Certifications: comptia project+, microsoft, google workspace, isc2, comptia, itil Commitment: Full Time Workplace: Onsite Languages: English