About this role
Help Desk Lead at Prescient Edge. Location: Doral, Florida, United States. Role: Lead help desk operations, Manage ticket workflows Requirements: Lead a technical help desk with ITIL, ticketing systems (JIRA/ServiceNow), CAC/SAML, SSO/MFA, SLA management, and remote support. Category: Information Technology Seniority: Senior Level Tools: ITIL, ServiceNow, JIRA, CAC, Single Sign-On, Multi-Factor Authentication, IT service management Certifications: itil foundation, microsoft: modern desktop administrator associate, comptia a+ Commitment: Full Time Workplace: Onsite Languages: English