About this role
Service Desk Manager at Vix Technology & Kuba. Location: Manchester, England, United Kingdom. Role: leading teams, coordinating incidents, reporting metrics Requirements: Minimum 3 years leading distributed or global service desks in SLA-driven, ITIL-based environments; expertise in major incident management, ITSM governance, KPI reporting, and continuous service improvement. Category: Information Technology Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English