About this role
WFM Lead at Taskus. Location: Gurugram, Haryana, India. Role: Monitor real-time metrics, Adjust schedules, Collaborate with Operations Requirements: Lead-level workforce management role focused on real-time monitoring, scheduling adjustments, reporting, and optimization of contact center operations. Category: Business Operations Seniority: Mid Level Tools: Workforce Management software Commitment: Full Time Workplace: Onsite Languages: English