About this role
Manager, Quality & Customer Experience at MedImpact. Location: Tempe or Plymouth. Role: Leading audits, Improving IVR, Coaching staff Requirements: Oversee quality auditing for calls, prior authorizations, DMR; lead IVR design; supervise team across multiple centers; partner cross-functionally. Category: Quality Assurance Seniority: Mid Level Tools: Power BI, Cognos, MedAccess, MedResponse, Calabrio, CUIC, MS Office (Excel, Word, PowerPoint, Visio) Commitment: Full Time Workplace: Onsite Languages: English