About this role
Escalation Manager at Hewlett Packard Enterprise. Location: Sofia, Sofia City Province, Bulgaria. Role: leading escalations, managing communications, resolving issues Requirements: Lead and resolve customer escalations, manage communications, follow escalation processes and tools, work cross-functionally, fluent in business English plus an additional European language; 5 years customer-success experience. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English, French, German, Spanish