About this role
IT Incident Manager at Fnbcorp. Location: Pittsburgh, Pennsylvania, United States. Role: coordinating incidents, conducting postmortems, producing metrics Requirements: 5+ years leading major incident management in large enterprise IT; ITIL v4 Foundation required; experience with ITSM platforms, xMatters, post-incident reviews, RCA, dashboards and SLA/KPI reporting. Category: Information Technology Seniority: Senior Level Tools: xMatters, Ivanti Neurons, Microsoft Teams, Dynatrace, ControlUp, SolarWinds, ThousandEyes Certifications: itil v4 foundation, itil managing professional, itil strategic leader, itil master Commitment: Full Time Workplace: Onsite Languages: English