About this role
Customer Experience Manager at Ikano-Retail. Location: Petaling Jaya, Selangor, Malaysia. Role: analyzing feedback, leading team, optimizing touchpoints Requirements: Management experience at senior level; expertise in omnichannel customer lifecycle, data analysis, ERP/POS/CRM/analytics systems, KPI setting, and leading customer care teams. Category: Customer Service Seniority: Senior Level Tools: ERP, POS, CRM, analytics tools Commitment: Full Time Workplace: Onsite Languages: English