About this role
Customer Service Manager at The Woodlands Plumbing & Air. Location: Jacksonville, Florida, United States. Role: leading staff, managing dispatch, training staff Requirements: Lead and train customer service and dispatch staff to convert calls to booked appointments, meet booked call and sales goals, manage dispatch and customer resolutions, proficiency with Google Suite and Microsoft Office, conflict resolution and coaching skills. Category: Customer Service Seniority: Mid Level Tools: Google Suite, Google Sheets, Google Docs, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Service Titan Commitment: Full Time Workplace: Onsite Languages: English