About this role
Customer Service Manager at J & W Heating and Air + Plumbing. Location: Jacksonville, Florida, United States. Role: leading staff, scheduling service, managing dispatch Requirements: Lead and train customer service and dispatch staff to convert calls to booked service and sales, monitor performance, manage dispatch, resolve customer issues, and use Google Suite and Microsoft Office; ServiceTitan a plus. Category: Customer Service Seniority: Mid Level Tools: Google Suite, Google Sheets, Google Docs, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, ServiceTitan Commitment: Full Time Workplace: Onsite Languages: English