About this role
Team Lead, Payment Experience, Americas (Customer Support) at Flywire. Location: Boston, Massachusetts, United States. Role: providing solutions, managing team, escalating issues Requirements: 4+ years in customer support with informal leadership experience; strong written/verbal English; familiarity with Microsoft Office and CRM; customer- and payment-focused with analytical skills and ability to work flexible schedule. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Google Workspace, Looker, CRM Commitment: Full Time Workplace: Hybrid Languages: English