About this role
Helpdesk Manager at BGBx. Location: Ontario or United States. Role: managing tickets, troubleshooting issues, improving processes Requirements: Lead IT helpdesk operations, meet SLAs, troubleshoot Level 1–2 hardware/software/network issues, manage onboarding/offboarding and user accounts, monitor helpdesk metrics, and improve processes; 3+ years IT support experience with leadership preferred. Category: Information Technology Seniority: Mid Level Tools: Windows, macOS, iOS, Android, Office 365, RDP, TCP/IP, SaaS Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English