About this role
Customer Experience Team Lead at Bis. Location: Sherwood Park, Alberta, Canada. Role: leading team, coaching teammates, analyzing metrics Requirements: Lead and coach a customer experience/support team, handle calls and tickets, analyze CSAT and performance metrics, support tool adoption, and work in a SaaS support environment. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Dialpad Commitment: Full Time Workplace: Onsite Languages: English