About this role
Senior Incident Manager at Citizens Financial Group, Inc.. Location: Johnston or Iselin or Boston. Role: leading response, coordinating stakeholders, preparing communications Requirements: Lead enterprise incident response for P1/P2 incidents; 5+ years in IT service/incident management; ServiceNow experience; ITIL knowledge; strong written and verbal communications. Category: Information Technology Seniority: Senior Level Tools: ServiceNow Certifications: itil v3, itil 4 Commitment: Full Time Workplace: Onsite Languages: English