About this role
Client Disputes Team Lead at Ig. Location: Kraków or United Kingdom. Role: leading team, maintaining register, driving improvements Requirements: Proven experience leading complaints/disputes teams in regulated financial services, deep knowledge of DISP and Consumer Duty, strong data literacy, team management, stakeholder engagement with Compliance, clear written communication; retail investment/trading background preferred. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English