About this role
Helpdesk Shift lead at Viavisolutions. Location: Pune, Maharashtra, India. Role: leading shift, troubleshooting issues, coaching staff Requirements: 8+ years IT support experience with team leadership; working knowledge of ITIL and ServiceNow; hands-on troubleshooting for Windows 11, Microsoft 365, Active Directory, and Exchange; strong communication and people-management skills. Category: Information Technology Seniority: Senior Level Tools: ITIL, ServiceNow, Windows 11, Microsoft 365, Active Directory, Exchange Commitment: Full Time Workplace: Onsite Languages: English