About this role
Helpdesk-Shift Lead at Viavisolutions. Location: Pune, Maharashtra, India. Role: managing helpdesk, troubleshooting hardware, coaching team Requirements: 8+ years experience managing helpdesk shifts; hands-on troubleshooting of desktops, laptops, networks; knowledge of ITIL and ServiceNow; Windows 11, Microsoft 365, Active Directory, Exchange; team coaching and escalation management. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Windows 11, Microsoft 365, Microsoft Active Directory, Microsoft Exchange, ITIL Commitment: Full Time Workplace: Onsite Languages: English