About this role
RESPONSABLE QUALITE FORMATION F/H at Konectagroup. Location: Amiens, Hauts-de-France, France. Role: managing training, monitoring quality, analyzing kpis Requirements: Lead training and quality programs for multi-channel contact center operations; define training paths, maintain quality standards, run audits, analyze KPIs, drive corrective actions, and manage training/quality teams. Category: Human Resources Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: French