About this role
Customer Service Leader at Sistemas Globales S.A. Location: Monterrey, Nuevo León, Mexico. Role: coaching team, overseeing onboarding, tracking metrics Requirements: Proven experience leading B2B customer/client service teams, advanced English (C1), familiarity with Cloud CRM/omnichannel systems, understanding of SLA management and API/security compliance, bachelor's degree in business or related field. Category: Customer Service Seniority: Senior Level Tools: Cloud CRM, AI Chatbots, Customer Data Platforms (CDP), Omnichannel Systems Commitment: Full Time Workplace: Onsite Languages: English